How to Return Materials
When you receive books from us, the container has a removable label with your name and address on it. The Library's name and address is on the back of that label, so when you've read the book and are are ready to return it to us, just remove the label, flip it over, replace it with the TBBL address showing, and put it in the mail.
Borrowers don't have to pay postage to return the books; you return them through the mail without charge as “Free Matter for the Blind or Handicapped.”
Timely return of books
The timely return of books is helpful for two important reasons:
- other borrowers get to read them sooner, and
- we send you more books in their place.
Each tjme we receive a book back from you, another book is sent to you. So returning a book promptly, as soon as you’ve read it, will mean that we can have another book on its way to you quickly, before you run out of reading matter.
Returning a Digital Player
Call Us First
Call us toll-free at (800) 342-3688 before returning a digital player as defective. We might be able to help you with the problem over the phone and save you the trouble of having to return the machine, and being without one until a replacement arrives.
If we cannot take care of the problem over the phone, we’ll ask you to return the player to the library and we’ll send you a replacement right away.
If you still have the original shipping carton and packing materials please use them, or use any suitable and well-padded box. You can also use the container that the replacement digital player comes in.
You may return the player through the mail without charge as "Free Matter for the Blind or Handicapped."
Option for Local Exchange
Throughout upstate New York, twenty-one Sublending Agencies (mostly public library systems, along with some associations for the blind) help TBBL provide service. These agencies work with TBBL at the local level, promoting the program, forwarding completed applications, and helping library borrowers use the service.
They have a small stock of recorded books for emergency loan, and a supply of cassette players so that borrowers can exchange non-working machines locally. Library users obtain their basic service from TBBL in Albany, but these local contact-points serve a number of valuable needs.